Site Help

Delivery

Upon receipt of payment, and following the completion of all relevant and necessary transaction checks, Intuitiv Ltd will notify you of the successful completion of your transaction. Following this notification e-mail to acknowledge successful completion of your transaction, the following delivery methods and timescales will apply:

1) Delivery within the UK:

The applicable license key and customer account information (enabling product download) will be sent within 2 - 3 working days via e-mail to the e-mail address specified at the time of order.

2) Delivery to EU member states:

The applicable license key and customer account information (enabling product download) will be sent within 2 - 3 working days via e-mail to the e-mail address specified at the time of order.

The physical media including CD and product manual(s) will be sent within 5 - 15 working days to the postal address specified at the time of order.

Goods will be sent via UPS, the charge will be £25.00 Sterling

Special notes for delivery:

Intuitiv Ltd reserves the right not to ship product to an address that it deems to be insecure or incorrect for any reason. Items will only be shipped to billing addresses unless otherwise agreed.

Intuitiv Ltd reserves the right not to accept an order if for any reason they suspect the transaction to be of a fraudulent nature.

At Intuitiv Ltd, security of your details and security of our site are extremely important and we therefore make stringent security checks of all information that is passed to and from our site. Occasionally this may result in a delay to your order being processed. Such delays are very rare
and kept to an absolute minimum and you will be advised of any such action within a few hours of placing your order (providing your order is placed in UK office hours 0900 - 1700 GMT).

For orders outside of UK / Export Restrictions:

Intuitiv Ltd cannot estimate the additional customs, duties, international taxes, or brokerage fees you may incur for receiving a packaged product. These fees must be paid in order to receive the packaged product. You must provide the correct mailing address to receive these items. Intuitiv Ltd accepts no responsibility for product shipments that are lost or returned as undeliverable.

There are no known export restrictions on the software sold by Intuitiv Ltd to the countries serviced by this web site i.e. any EU member state.

Customers in EU member states should not be charged UK VAT provided they can supply a valid EU VAT registration number.

Purchasing

First Time Customers:

If you are a first time customer - Welcome to Intuitiv Ltd's RealNetworks Shop!

We have many products available from the RealNetworks range. To place an order you will just need to select your desired items on the Intuitiv RealNetworks web site and follow the instructions on screen. We hope this a simple, straight forward and easy to use process. We need to take basic details such as your name, address etc.

We appreciate that security of your details is a key consideration that is why we employ the highest level of security, including SSL encryption.

Currency:

All orders are processed in pounds sterling. For those ordering from a EU member state this will then be converted into Euros at the rate applied by their card provider.

BACS payments from EU customers must be carried out in Pounds Sterling.

Placing an Order:

In the store you will find details of all of the products that we sell in the Products section. If you click into the Products section and then into the Enterprise section you will find a list of products. When you click on any of these products you will be taken to a page with full details of the product. The "buy now" links indicate a product that can be purchased from the site. By clicking on one of these links you will be taken to a check out page where you can follow the instructions and complete your purchase by credit card.

Cheque payments:

Either:

Go through our online process and check the radio button on the confirmation page that says "Please contact me to arrange payment" and we will contact you to arrange payment.

Or alternatively:

Post a cheque made payable to Intuitiv Ltd for the full amount including VAT to the following address:

Accounts Dept
Intuitiv Ltd.
The Royal Oak
2 Bridge Road
Ickford
Thame
Bucks. HP18 9HX

This MUST be accompanied by a note printed on letter headed paper featuring the information below:

- Product ordered
- Full Delivery address
- Telephone Number
- E-mail address for administration and technical purposes.

NB. Cheque payments are only permitted by companies or individuals holding UK bank accounts. Intuitiv Ltd will not accept cheques issued by any foreign bank or institution.

Please note that your order will not be sent until your payment has been received and your cheque has cleared into our bank account

BACS Payments:

Intuitiv Ltd can accept BACS as a method of payment and our BACS details can be supplied upon request - email accounts@intuitiv.net.uk

BACS payments from EU customers must be carried out in Pounds Sterling.

Getting a VAT receipt:

After placing your order you may need to obtain a receipt. One will automatically be sent with your purchase, however if you require another copy, please do not hesitate to email accounts@intuitiv.net.uk with "VAT receipt" followed by your unique order number as email subject.

What happens after I place my order:

We'll then take your order and provide email confirmation of the details you've provided. Furthermore we are committed to ensuring that you are kept aware of how your order is progressing so you'll get a further email when the products are sent.

If any item you have ordered is not currently in stock then we will send you an email confirming receipt of your order and that we are currently awaiting delivery of the item in question.

Delivery timescales are included in the delivery section.

Product Descriptions

All information on our products is contained on the products pages. We have tried to include comprehensive and relevant information on each product without compromising on usability. If you have any further information on any of the products for sale on our site please do not hesitate to contact us at sales@intuitiv.net or call 08456 127 127 within UK office hours 0900 -1700 GMT.

Site Security

We realise just how important it is to securely store any information that you provide and that is one reason why Intuitiv Ltd maintains the highest level of security. Our site uses high level SSL encryption technology, which is the most advanced security software currently available for online transactions. You can therefore be totally assured that your payment and personal details are safe.

Returns and Refunds Policy

Refunds are only possible on orders 30 days from date of your order.

Unwanted software cannot be returned to Intuitiv Ltd for a refund unless it is unopened and in its original packaging.

We have to follow this policy strictly as the return of opened software could lead to a possible breach of the Copyright, Designs and Patent Act (CDPA) 1988.

If you've bought software and the media is physically faulty, then normally this is swapped directly with the manufacturer or publisher. Please use the contact information within your user manual to arrange this.

Note that opened software is exempt from return under the terms of the Distance Selling Regulations (SI2334/2000).

Should the fault be due to physical damage which appears to have happened during transit, return the product to Intuitiv Ltd and we will issue you with new software provided the software is unopened and still in its original packaging. Intuitiv Ltd reserve the right not to accept returns if it is felt that a possible breach of Copyright, Designs and Patent Act (CDPA) 1988 has occurred.

Customer Service

All customer service enquiries should be directed to enquiries@intuitiv.net. Alternatively you may call Customer Services on 08456 127 127 in UK office hours 0900 - 1700 GMT.